Buying jewellery online can feel like it is full of unknowns, but we try our best to make it as easy as possible.
Our most frequently asked questions are below, but if you can’t find the answer to your question please drop us an email: email@example.com
Can rings be re-sized?
Yes! We offer ring sizing for £30, and most rings can be re-sized within 3 sizes with no problems. Add ‘ring sizing’ to your basket and make a note of the size required at check out, or send us an email. Sizing can take up to 2 weeks.
Sizing to a bigger or smaller scale can often be done too, but will require a quote on a case by case basis. Please get in touch to discuss a specialist re-size.
If you don't know what size you need, you can order a free ring sizer by emailing firstname.lastname@example.org
Can I try rings on before I buy?
Afraid not, we are exclusively an online retailer. However, we're happy provide any additional photos, videos or details about any item if you’re unsure - please email email@example.com.
You can also make an appointment to speak to us in person to discuss your requirements.
If you order a ring and it doesn’t satisfy you in any way, we also offer a full Refund Policy; please read for further details.
What do I do if I don't like it / change my mind?
It's no problem - just drop us an email at firstname.lastname@example.org and you can send it back to us for a full refund. If you're in the UK returns are free, and you have 21 days to make your return. See our full policy here.
I saw a ring I loved but now it's sold out - can I get another one?
Most of our jewellery collection are one-off pieces (the fact it is all unique is one of the many reasons we love antique and vintage jewellery!). Therefore, it's unlikely we can find the same thing again, but if you let us know we can look out for something similar. Get in touch to let me know.
Do you ship internationally?
Yes, we use DHL Express to ship all over the world. We only used secure and insured services. Please note that taxes, fees and duty are almost always charged when shipping to destinations outside of the UK, and these are the responsibility of the customer to pay. To find out more about duty and taxes, please read our shipping policy here.
Do you offer layaway?
Yes! We can offer you up to 12 weeks to pay for a piece of jewellery, with a deposit. Please contact us to find out more or set one up.
Is your jewellery certified?
We can apply for certification for you from a reputable London based organisation. Click here to find out more.
How is your jewellery packed?
Unless stated in the description, items are not necessarily sold in the pictured box. However all jewellery is sent in a Loup Jewels eco friendly presentation box, made from FSC certified materials. We try to minimise packing materials so we do not send printed invoices with orders, but you will be emailed an invoice.
How do I look after my vintage or antique jewellery?
Visit our jewellery care page to find out.
A note on our jewellery descriptions:
We do our utmost to ensure our descriptions and images are as clear and accurate as possible and if you need any further information we are always happy to provide it.
We do our absolute best to correctly date items, identify stones and their cuts, and give all known facts about our pieces. Dating is not always an exact science, which is why some of our dates are 'circa'. Any mistakes or omissions are purely accidental.
Please note, with antique and vintage jewellery, it can be difficult to exactly measure stones without taking them out of their mounts. With closed back pieces it's even harder. However, we use specialist tools which give us very close measurements, but it is why our descriptions usually say stone sizes and measurements are approximate.
Please take note of the measurements of a piece of jewellery. Items can sometimes look larger in close up photography, or look a different size on different people.
CONDITION OF ITEMS
Please be aware that everything on the site is antique, vintage, or second hand. We check pieces to make sure that they are in good working order, but by virtue of the fact that they are not new, they all have some degree of wear. When we state the condition is 'good', it is good second hand condition, commensurate to an item's age. If there is more significant damage or wear we will state it as clearly as possible.