REFUNDS & RETURNS

Our Refund Policy:

if you are not 100% happy with your item please emails us at: louise@loupjewels.com and request a refund within 21days of receiving your item.

We will send you the free returns label and address, and request you send the item back to us within 7 days. Providing the item is in it’s original condition we will refund you within 7 days. 

Please note, the item is your responsibility until it reaches us. If you are in the UK we will send you a label for a pre-paid and insured Royal Mail service. Please ensure your item is packed securely and you receive proof of postage from the post office.

Overseas customers are responsible for the cost of returning items, and we recommend using an insured service.