REFUNDS & RETURNS
Our Refund Policy:
if you are not 100% happy with your item please emails us at: louise@loupjewels.com and request a refund within 21days of receiving your item.
Items must be in their original condition.
For items under £2,500 we will send you a pre-paid returns label to use to return your parcel at a Post Office. The cost of the returns label (£6) will be deducted from your refund.
Items must be returned within 7 days of notifying us of your return. Please do not return items without contacting us first.
For items over £2,500 we will organise a specialist courier to collect and there is a charge of £45 (taken from your original purchase price) for this.
Once we have received the item we will inspect it and, providing the item is in it’s original condition, we will refund you within 7 days of receipt.
Please note, the item is your responsibility until it reaches us. Please ensure your item is packed securely.
If you choose to return an item yourself, please use an insured Special Delivery service or similar, and ensure that you receive proof of postage and tracking. We are not responsible for any returned items that you have sent yourself that get lost in transit.
Overseas customers are responsible for the all costs of returning items, and we recommend using an insured service. Items returning from overseas are the responsibility of the customer until they reach us and we can no be held responsible for items lost in transit, customs or other delays.
Faulty Items
Most of our pieces of jewellery are pre-loved and some are hundreds of years old. Therefore (unless stated it is a new item) they all have reasonable signs of wear and use. Any major faults or defects will be shown in photographs or the description, and items are bought as described.
If an item develops a fault above and beyond what is described in the product description, you have 6 months from the purchase date to return it for a free repair. Repair timelines will be quoted for on a case by case basis.
After 6 months, we will still repair your jewellery is there is an issue, but there will be a charge for the work.
We will not offer free repairs on any item where repair, re-sizing or other work has been done on a piece of jewellery by another jeweller but we will quote for the work if desired.